If an application audited, pre-screened, and approved by our review team is subsequently rejected by the destination country’s immigration office (due to an agency clerical or format error), we will immediately refund 100% of our concierge service fee without hassle.
1. Understanding the Two Fee Components
Every order placed through Get Your eVisa comprises two distinct cost items:
A. Destination Visa Fees
Direct pass-through charges collected by immigration offices. Once lodged with the immigration office, these fees are legally non-refundable under foreign civil law.
B. Concierge Service Fees
Our fee for biometric photo rendering, MRZ auditing, multi-language data translation, and priority submission queue management. This portion is fully backed by our guarantee.
2. Cancellation Prior to Submission
Travel plans change. If you contact our support desk before your application has been submitted to the immigration platform (typically within 1 hour of intake), you are entitled to a full 100% refund of all charges, including visa fees and service fees.
3. Circumstances Not Covered by Refunds
Refunds cannot be issued under the following circumstances:
- The applicant provided incorrect or forged passport numbers, personal details, or fraudulent documents.
- The applicant has an existing active visa for the destination country that conflicts with new filings.
- The applicant has a prior undisclosed criminal record, deportation order, or entry ban from the destination country.
- The visa was approved, but the applicant decided not to travel.
4. Refund Processing Timeline
Approved refunds are credited directly back to the original credit card, debit card, or electronic wallet used during checkout within 3 to 5 business days.
5. How to Submit a Refund Claim
To initiate a claim, please reach out to our dedicated accounting desk with your Order Reference:
WhatsApp Customer Support: Available 24/7 via the bottom-right concierge trigger
Required: Order ID + Passport Full Name